Blog
Field notes
What we learn fixing on-call rotations, ticket queues and monitoring stacks.
Every alert should be worth waking someone up for
Alert fatigue isn’t a discipline problem. It’s a design problem. Here’s the review we run to cut the noise without going blind.
Postmortems people actually read
Most postmortems are written for a folder nobody opens. A few structural changes turn them into the most useful document your team produces.
Before you hire more support engineers, look at your triage
When the queue keeps growing, headcount is the obvious answer. It’s rarely the first one to try.
[OPEN] Free audit
If everyone ignores your alerts, your on-call isn’t protecting anything.
A free first audit. We find what’s breaking and tell you where to start.
Request a free audit