Fewer 3am pages.Support queues that can breathe.
We come in when on-call is wearing your team down and the ticket queue keeps growing. We fix the monitoring, the incident process and how the team is set up.
// Free, no strings attached.
What we do
Anything from a one-off audit to a full rebuild. When we leave, your team runs it without us.
- 01
Monitoring Setup
See problems before your customers do, without drowning in alerts.
monitoringLearn more - 02
Observability
Logs, traces and habits to debug distributed systems fast.
observabilityLearn more - 03
Process Design & Implementation
Incidents, on-call, escalation, triage. Plus postmortems people actually read.
processLearn more - 04
Support Team Restructuring
Roles, tiers and staffing for a team that outgrew its setup.
org-designLearn more - 05
Support Function Audit
A structured diagnosis and a prioritised roadmap.
auditLearn more - $ karaba audit --free
A free first audit. We find what’s breaking and tell you where to start.
Request a free audit
How we work
- 01
Audit
We look at what actually exists: tooling, alerts, tickets, on-call, and the people carrying all of it.
- 02
Design
We prioritise. You get a short plan, ordered by impact, that also says what we won’t touch.
- 03
Implement
Hands on, alongside your team: config, runbooks, rotations, dashboards.
- 04
Handover
We train the team and leave the docs behind, plus a few metrics to check it still holds after we’re gone.
Rules we work by
- [01]
Every alert must be actionable
If nobody needs to act, it isn’t an alert. It’s a graph.
- [02]
Measure what users feel
SLOs start from customer journeys, not from your servers’ CPU.
- [03]
Blame systems, not people
An incident exposes a gap in the process. We fix the gap. We don’t go looking for someone to blame.
- [04]
Leaving is the goal
We write the docs and train your people as we go. Once we’re gone, you shouldn’t need us.
Case studies coming soon
We’ll publish case studies here once the clients involved sign off. No borrowed logos, no made-up numbers.
Latest writing
Every alert should be worth waking someone up for
Alert fatigue isn’t a discipline problem. It’s a design problem. Here’s the review we run to cut the noise without going blind.
Postmortems people actually read
Most postmortems are written for a folder nobody opens. A few structural changes turn them into the most useful document your team produces.
Before you hire more support engineers, look at your triage
When the queue keeps growing, headcount is the obvious answer. It’s rarely the first one to try.
If everyone ignores your alerts, your on-call isn’t protecting anything.
A free first audit. We find what’s breaking and tell you where to start.
Request a free audit